(select one)
Level 1 - Items that should be addressed by Local Leads
Access Request – New user needs a profile set up
Access Issues – User is unable to access form or location
Password Issues – User has forgotten password or username
Troubleshooting – User has a technical query or needs assistance
Submission Failure – Issues with user submissions
Guidance – User needs support
Training – User requesting training
Settings – Admin User needs to add / remove wards, changes ward names, review user accounts
How To Refresh Your Device
This action should be completed at least every month to ensure changes/access to forms is available on your local device.
Link: https://help.megsupporttools.com/knowledge/how-to-refresh-audit-forms-via-settings-tab
Password / Username Issues
How to reset password : https://help.megsupporttools.com/knowledge/how-to-reset-a-password
To Change password please follow link: https://audits.megsupporttools.com/password_change/
Please note that usernames and passwords are case sensitive.
Usernames will be listed within the email sent to reset your password.
Unable to access Forms / Locations
If you experience any:
Failed Submissions,
Unable to view Location in App
Unable to see Form in App
It is likely your do not have permission to access a form or a location therefore please continue to raise your support request here.
Failed Submissions
If you experience any failed submissions, please discuss with your local site lead. Potential issues that may arise:
Mandatory fields have not been completed An issue field has been left blank
Please review your submission and complete any field highlighted in Red
Please ensure any raised QIP issues have details attached.
If issue persists please raise a Troubleshooting ticket.
If you experience any failed submissions Potential issues that may arise:
- Screenshots MUST have the correct extension e.g. jpeg
- Please review any attachments uploaded and ensure they have the correct format
Other Guides
Training and information materials are available here: MEG Support Knowledge Base
Please review and attempt to resolve query before seeking further assistance.
Upload screenshots only. Do not include any confidential or patient-identifiable information
If you are an End user please leave this field set to No - Your Local Lead will decide if this issue needs to be escalated.
